Policies

Return & replacement policy

1. Check at purchase or delivery

• We open sealed boxes in front of you where possible. Please check the product, colour, model, accessories and physical condition before you leave the store or accept the delivery.
• Tell us about wrong or missing items or visible damage on the spot, or within 24 hours for home deliveries, with photos or an unboxing video.

2. No return or refund for change of mind

• We can't take back or refund products that have been sold, opened, used or activated. This includes phones and laptops that have been switched on and set up, software or licence keys that have been activated, earphones, and personal-care items.
• Products bought on clearance, open-box or "as is" can't be returned.

3. Dead on arrival (DOA) or manufacturing defect: within 7 days

• Report the problem within 7 days of purchase. Bring the invoice, the original box, all accessories and free items, and the product with no physical or liquid damage.
• Many brands require a DOA certificate or inspection from their authorised service centre before they allow a replacement. We'll guide you and coordinate with the brand.
• If the brand approves it, we replace the product with the same model, subject to stock. If a replacement isn't possible, we offer a similar product, store credit, or a refund to your original payment method.

4. After 7 days: brand warranty

• Defects after 7 days are covered under the manufacturer's warranty and handled by the brand's authorised service centre. TEKNEST is happy to help you raise and follow up the claim.
• The warranty period and terms are set by each brand.

5. Not covered

• Physical damage, cracks, dents, liquid or moisture damage, burns, electrical surges, tampering, or repair by anyone other than the brand or TEKNEST.
• Software problems, viruses, forgotten passwords or locks, and loss of data. Please back up your data.
• Normal wear and tear, and consumables such as cables, covers and batteries beyond the brand's policy.

6. Refunds

• Approved refunds go back to your original payment method, usually within 7–10 working days of approval. Card and UPI refunds follow your bank's timelines.
• EMI or finance purchases (Bajaj, DMI and others): cancellation and refund follow the finance company's terms and may include their charges.
• Bank cashback or instant discounts may be reversed by the bank if a purchase is cancelled or returned.
• Exchange value given for your old device can't be refunded as cash.

7. Repairs

• The warranty on a repair covers only the part replaced or the work done, for the period written on your job sheet or invoice.
• We'll share an estimate before starting and won't go ahead without your approval. The estimate may change once the device is opened; we'll ask you again first.
• Please collect repaired devices within 30 days of our "ready" message.

8. CCTV, networking and home automation projects

• Cables and materials that have been cut, fitted or installed at your site can't be returned.
• Workmanship and installation warranty are as mentioned in your quotation. Equipment is covered by the brand warranty.

How to raise a request

WhatsApp 73097 31732, call 98597 18718, email admin@teknest.co.in, or visit the store with your invoice.

Terms & conditions

By using www.teknest.co.in or buying from TEKNEST, you agree to these terms.

Products, prices and offers

• Product names, specifications and images come from brands and catalogues. Images are for illustration only; colours and packaging may differ.
• Prices, stock, offers, bank cashback and exchange values change often. The final price is the one confirmed by TEKNEST on WhatsApp, in a quotation or at billing. If a price or detail is shown wrongly by mistake, we'll tell you before you pay.
• Quotations are valid until the date written on them and depend on stock availability.
• Bank offers and cashback are given by the bank under its own terms. TEKNEST shows them for your information only.

Orders and payment

• Sending a cart or enquiry on WhatsApp isn't a confirmed order. An order is confirmed once we confirm price and availability and receive payment or an agreed advance.
• We accept cash, UPI, debit or credit cards, card EMI, payment links and bank transfer. Business customers may get credit terms by written agreement.
• A GST invoice is issued for every sale. Business customers should share their GSTIN before billing.
• If we can't supply a confirmed product, any advance paid is refunded in full.

Finance and EMI

• Finance through partners such as Bajaj Finserv and DMI Finance depends on their approval, documents and terms, including interest, processing fees and EMIs. TEKNEST helps with the application but doesn't decide approval.

Exchange of old devices

• The exchange value is final only after we inspect the device when you hand it over. Please remove your data, SIM, memory card and accounts (Apple ID, Google, Mi account and so on) before handing it over.

Warranty

• New products carry the brand's warranty, which the brand provides through its service centres. TEKNEST sells genuine products and helps with warranty claims.

Liability

• TEKNEST isn't liable for loss of data, or for indirect or consequential loss. Our responsibility for any product or service is limited to the amount paid for it.

Website use

• The content and design of this website belong to TEKNEST. Brand names and logos belong to their owners.
• We may update these terms at any time. The version on this page applies.

Law and jurisdiction

These terms are governed by the laws of India. Courts in Mumbai, Maharashtra have jurisdiction.

Online orders, shipping & returns

These terms apply to products bought through the Buy now button on this website.

• Prices: online prices are inclusive of all taxes. The price shown on the product page and the payment page is the price you pay, plus delivery where it applies.
• Payment: online orders are prepaid through Cashfree Payments (UPI, cards, net banking). We don't offer cash on delivery for online orders at the moment. We never ask for your card details or UPI PIN on WhatsApp or phone.
• Delivery charges: free delivery on orders of ₹499 and above; ₹49 for orders below ₹499.
• Shipping: accessories ship across India through our courier partners. Orders are packed and dispatched after payment is confirmed, and tracking details are shared on WhatsApp, SMS or email. Delivery time depends on your pincode.
• Laptops and refurbished laptops are sold through the store and WhatsApp, with delivery or pickup in Mumbai.
• Cancellation: you can cancel before the order is dispatched by WhatsApp on 73097 31732 with your order details; we refund the full amount to your original payment method.
• Damaged, wrong or missing item: tell us within 48 hours of delivery with photos (an unboxing video helps). We'll arrange a replacement or refund after checking.
• Returns: opened or used products can't be returned unless they're defective. Defects are handled as described in our return & replacement policy.
• Refunds: once approved, refunds are made to the original payment method. Banks usually take 5–7 working days to show the amount in your account.
• Help with an order: WhatsApp 73097 31732, call 98597 18718 or email admin@teknest.co.in.

Delivery & installation

• Products can be picked up from the store. Local delivery in Dahisar, Borivali, Kandivali and nearby areas can be arranged; we'll share timing and any delivery charge before confirming.
• Delivery times are estimates and depend on stock and location.
• CCTV, networking and home automation jobs start with a site survey. The final quotation may change after the survey.

Privacy policy

• What we collect: your name, phone or WhatsApp number, email, address and product requirement when you contact us, place an order, apply for finance or give a device for repair.
• Why: to reply to your enquiry, prepare quotations, process orders, deliveries, repairs, warranty and AMC, and send you service updates.
• Offers: we send offers on WhatsApp only if you agree. Reply STOP at any time and we'll stop.
• Sharing: we never sell your data. We share only what's needed with brands and service centres (for warranty or repair), finance partners (when you apply for EMI) and delivery or payment providers.
• Website: this website doesn't need an account. Your cart and wishlist are saved only in your own browser.
• Your choice: to see, correct or delete your details, WhatsApp or email us.

Business details

Business name

TEKNEST

Address

Shop No 3, Jayanti Pragji Chawl, Swami Vivekanand Rd, near Celebration Hotel, Maratha Colony, Dahisar East, Mumbai, Maharashtra 400068

Phone

98597 18718

WhatsApp

73097 31732

Email

admin@teknest.co.in